Support

Help & support

Last updated 3 October 2026

Questions about your schedule, pay or work record? Ask your manager first — tickets you send in the Ally app go straight to them.

Contact us

For help with the Ally app or the Allium platform, email [email protected]. We reply within 2 business days.

What to include

Your name.
Your employer and the building you work from.
Your device (for example, iPhone 15 or Pixel 8).
The app build, shown at the bottom of the ⋮ menu in Ally.
What happened, and what you expected to happen.

Privacy and your account

Privacy policy — what we collect and why.
Delete your Ally account — in the app or without it.