Messaging Privacy Policy
Allium Project LLC ("Allium", "we") provides operations software to logistics companies ("Customers"), such as last mile delivery companies. Through Allium, Customers can send and receive text messages (SMS/MMS) and calls with their own drivers and job applicants. This policy explains how Allium handles messaging information as a service provider to our Customers.
Who is responsible for your messages
Each Customer is the sender of its own messages and decides who it messages and why. When you receive a text from a company that uses Allium, that company's own messaging privacy policy and terms apply too, and you can contact it directly. Allium processes the messages on its behalf.
Information we process
- Phone numbers that send or receive messages and calls through a Customer's numbers.
- Message content and photos, call recordings (where the Customer enables recording, with an announcement), and delivery status.
- Work context the Customer keeps in Allium, such as the route, vehicle and location associated with a company-issued device, or an applicant's application record.
How we use it
- Only to provide the messaging and calling service to the Customer: delivering messages, showing them to the Customer's authorized staff, keeping the Customer's records, and honoring opt-out (STOP) and help (HELP) requests.
- To keep the service secure and working.
How we share it
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We do not sell, rent or share mobile phone numbers, messaging content or texting consent with third parties or affiliates for marketing or promotional purposes. Mobile information and opt-in data are not shared with third parties.
We share information only:
- with the Customer it belongs to;
- with the carriers and messaging providers needed to deliver it;
- where required by law.
Retention and security
- Retention: messages are kept as the Customer's business records. Call recordings and message photos are kept for 90 days unless the Customer places a hold for a specific matter.
- Security: data is stored with access controls and encryption at rest. Each Customer's messaging runs on its own provider account.
Your choices
- Stop: reply STOP to any message to stop texts from that number.
- Help: reply HELP for help.
- Questions about a specific company's messages: contact that company.
- Questions for Allium: contact [email protected].
Contact
Allium Project LLC · PO Box 77, Middletown, MD 21769 · [email protected]